Frequently Asked Questions
Cash on Delivery, shipping times, returns aur order karne se related sab sawalon ke jawab yahan mil jayenge.
Does Urban Basket offer Cash on Delivery (COD)?
Yes. Cash on Delivery is available on every order, all across Pakistan. You only pay when your parcel arrives at your doorstep — no advance payment required.
How long does delivery take in Pakistan?
Orders are typically delivered within 1–3 business days across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, Multan and other major cities. You'll receive a tracking update once your order is dispatched.
What is Urban Basket's return and exchange policy?
If a product arrives damaged, defective, or different from what you ordered, you can request a return or exchange within 7 days of delivery. Contact our support team with your order number and photos of the item to start the process.
Which cities does Urban Basket deliver to?
We deliver nationwide across Pakistan — including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and all other cities served by our courier partners.
Are Urban Basket products 100% original?
Yes. Every product listed on Urban Basket is sourced as genuine/original stock. If you ever receive an item that doesn't match its description, our 7-day return policy covers you.
How do I place an order on Urban Basket?
Simply add your desired product(s) to the cart, click 'Place Order — Cash on Delivery', and fill in your name, phone number, city, and address. No account or online payment is required to check out.
Can I change or cancel my order after placing it?
Yes, as long as the order hasn't been dispatched yet. Contact our support team as soon as possible with your order number and we'll update or cancel it for you.
Is there a minimum order amount for Cash on Delivery?
No minimum order amount is required — you can place a Cash on Delivery order for a single item or multiple items in one cart.